Asthma Care – Privacy Policy

Introduction

Welcome to Asthma Care. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web and mobile application services, which are exclusively provided within India. By accessing or using our service, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

Information We Collect

To provide and continually improve our services, we collect the following categories of information, along with the purposes for which each is collected:

• Account & Identification: Username & Password – to authenticate you and secure access to your account. User IDs (e.g., internal IDs, ABHA ID) – to uniquely identify your profile and link with health records.
• Personal & Demographic Data: Name, Email Address, Phone Number – to identify you, personalize communications, and deliver alerts or support. Gender, Date of Birth – to enable accurate medical assessments, risk stratification, and tailored care plans. Physical Address (optional) – to support location-specific guidance and service availability.
• Location Data: Approximate Location (e.g., city or district level) – to power features such as local disease-spread detection, outbreak alerts, and region-based health recommendations.
• Health & Medical Information: Health Metrics (age, height, weight, head circumference, etc.) – to calculate risk factors and monitor health trends. Medical Information (symptoms, written action plans, treatment steps) – to support symptom tracking, health record management, informational insights, reminders, and personalized health monitoring.
• Usage & Device Data: App Interactions (pages viewed, buttons clicked, feature usage) – to analyze usability, improve user experience, and optimize workflows. Crash Logs & Error Reports – to identify, troubleshoot, and resolve technical issues for better stability. Device Identifiers (e.g., device ID, operating system version) – for security compliance, fraud prevention, analytics, and personalization.
• Preferences & Historical Data: Preferred Language & App Settings – to personalize your interface and notifications. Historical Trends – to enable longitudinal health tracking and insights over time.

How We Use Your Information

We process the collected information to:

• Authenticate & Secure your account (using username, password, device ID).
• Provide Core Functionality such as symptom tracking, action plan delivery, and region-based alerts (using health, location, and demographic data).
• Personalize Your Experience by tailoring content, language, and recommendations to your profile and preferences.
• Detect & Contain Outbreaks by analyzing approximate location data for disease-spread patterns.
• Improve Our Services through crash-log analysis, usage analytics, A/B testing, and feature optimization.
• Communicate with You about updates, security alerts, customer support, and research opportunities (via email, in-app notifications).
• Support asthma assessments, health tracking,and research by using user-provided information to generate informational insights and improve the quality of our services.
• Ensure Compliance & Security by retaining device IDs and error logs for auditing, fraud prevention, and regulatory reporting.
• Develop New Features and support internal quality-assurance processes.

Data Storage and Security

Your data is stored on secure servers located in India. We implement industry-standard technical and organizational measures (encryption, access controls, firewalls) to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no security system is impenetrable—any information you transmit to us is at your own risk.

Data Sharing and Disclosure

We may share your information with:

• Healthcare Providers & Institutions — to facilitate your asthma care plan.
• Research Partners — for asthma research, with your explicit consent or in anonymized form.
• Service Providers — third parties (e.g., cloud hosts, analytics providers) under strict confidentiality agreements.
• Legal Authorities — when required by law, court order, or government regulation.

All recipients are contractually bound to uphold the confidentiality and security of your data.

Data Retention

We retain your personal information only for as long as necessary to provide our services, maintain your account, comply with applicable legal obligations, resolve disputes, enforce our agreements, and improve our services.

Health records, account information, and related personal data are retained while your account remains active. If you request deletion of your account, we will delete or anonymize your personal information within 30 days, unless we are required by applicable law or regulatory obligations to retain certain information for a longer period.

Data Deletion

You have the right to request deletion of your account and associated personal information at any time.

You may submit a deletion request by contacting us at asthmacare@atheniaai.com. Once your request has been verified, we will permanently delete or anonymize your personal data within 30 days, except where we are legally required to retain certain information for compliance, dispute resolution, fraud prevention, or other lawful purposes.

If additional verification is required to protect your account and personal information, we may request proof of identity before processing the deletion request.

Children’s Privacy

Our service supports asthma management for users of all ages. For children under 18, data must be provided by a parent or legal guardian. We comply with applicable Indian laws regarding the protection of children’s data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you by posting the revised policy on this page with an updated “Last updated” date. We encourage you to review this policy regularly.